Payment is due upon completion of service. Clients are responsible for ensuring a valid payment method is available on the scheduled service date.

​

Any unpaid balance remaining after the service date may be subject to a late fee equal to 10% of the service price. 
 

We require at least 24 hours' notice for cancellations or rescheduling requests.

• Cancellations made within 24 hours of the scheduled service, including same-day cancellations, will be charged 50% of the scheduled cleaning cost.

• If our team arrives and is unable to perform the cleaning due to lack of access, utility interruptions, unsafe conditions, or other circumstances outside of our control, the appointment will be treated as a cancellation and charged 100% of the scheduled cleaning cost.

Recurring clients are assigned a reserved appointment time.

​

If a client cancels or reschedules service 4 or more times within a 12-month period, The Red Rose reserves the right to remove the client from their reserved recurring schedule.

Maintenance cleaning rates are based on the agreed service frequency.

​

If more than 4 weeks pass between appointments, the home may no longer qualify for maintenance pricing. Additional charges may apply based on the condition of the home and the time required to return it to a maintenance-cleaning standard

All estimates are based on the information provided by the client and the condition of the home at the time of the quote.

​

If the actual condition, size, occupancy, number of rooms, clutter level, or cleaning requirements differ from what was represented during the estimate, The Red Rose reserves the right to adjust pricing, service duration, or scope of work.

​

As homes and lifestyles change over time, service needs may also change. Pricing may be adjusted to reflect changes such as additional occupants, pets, expanded living spaces, renovations, increased usage of rooms, or other factors that affect the time and effort required to clean the home.

If a Client chooses to provide cleaning products and/or equipment, all requested supplies must be fully stocked, functional, and available at the time of service.

​

Clients may also choose to have The Red Rose provide all cleaning products and equipment for an additional $10 per service.

To document our work, maintain quality standards, support staff training, and showcase our services, The Red Rose may take photographs or short videos before, during, or after service.

​

Clients who do not wish to have photos or videos taken must notify The Red Rose before service begins.